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Event Description

12 August 2021 - DEALING WITH DIFFICULT PATIENTS

12 August 2021 - 12 August 2021

Event Details

Event Type Certificate Course
Organisation HPMI
Registrations Close 10 Aug, 2021
Location The Council Room
Industry Development Centre
University Drive
Callaghan New South Wales 2308
Australia
Accreditation Available 6 Catagory 2 RACGP QI&CPD Points
Registration Fee $77 HPMI Members, $110 HPMI Non Members
Description

Date:  Thursday 12 August 2021

Time:  6.00 pm Registration, 6.30 pm - 9.30 pm Meeting

Topic:  DEALING WITH DIFFICULT PATIENTS

  • 3 Hour CPD Educational Workshop 6 Category 2 QI&CPD Points from RACGP
  • Certificate of Completion will be provided
  • Suitable for the whole practice team

Learning Outcomes

  • Recognise the risk factors and key indicators of aggression and violence.
  • Effectively manage difficult patients through a range of communication, de-escalation and diffusion skills.
  • Identify and implement effective practice strategies and measures to improve the safety of the workplace. The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.

Presenter: SIMON GOULD, Principal Lecturer, Medics for Life

Cost: $77 HPMI Member, $110 Non Member

Venue: The Council Room
              Industry Development Centre (IDC)
              University Drive, Callaghan
              NSW 2308

 

 

   

Contact Details

Contact Mrs Angela Place,
Phone: 49138177
Fax: 49138763
Email: angela.place@newcastle.edu.au
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